Writing and daily intelligence
Insights
Two things, published on a schedule. A daily brief on what actually shipped, and longer articles written for boards and the people who report to them.
Two things, published on a schedule. A daily brief on what actually shipped, and longer articles written for boards and the people who report to them.
Written for South African boards and the people who report to them. Specific, dated, and signed by the person who wrote them.
A company that sells AI customer service agents published the research showing people yell and swear to escape one. The complaint is not the machine. It is the missing exit.
A bank cut 45 customer service roles because a voice bot had reduced call volumes. The union said volumes were rising. Nobody has established the technology underperformed at all.
A deflection benchmark quoted across the industry traces to no primary source. It looks entirely reasonable, which is exactly what makes it dangerous.
Every morning: what shipped, what it changes, and what it means for an organisation running AI in production. Compiled by an AI system from the sources each edition lists, dated, and labelled as machine-written on every edition.
It is compiled for us first, which is why it is specific. Model releases, pricing moves, regulatory changes and the security disclosures that turn into controls. Follow the source links before relying on any item.
The same discipline that produces these articles produces the assessments. Read a few and decide whether it is the kind you want applied to your estate.